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CONDITIONS OF CONTRACT:

GENERAL CONDITIONS OF CONTRACT

www.oxyhtech.com (hereinafter, the Web) is a website owned by Oxyhydrogen Technologies, S.L., hereinafter THE OWNER, with CIF/NIF nº: B71322689 and registered office at: Pol. Ind. Noáin-Esquíroz , Calle G, Nave 3C, C.P. 31191 - Esquíroz (Navarre).

The access, reproduction and use of the services of the Web requires the prior acceptance of the Conditions of Use in force at any time; THE OWNER reserves the right to modify these Conditions when it deems appropriate, by publishing the new text on the Web. It is the responsibility of the user to know the Conditions of Use before accessing the products and services of the Web; If you are not satisfied with them, please refrain from using them.

OWNERSHIP

The Web is a work composed of various integrated and inseparable elements (text, illustrations, photographs, animated images, videos, computer programs, including the html codes of the website, etc.), whose Intellectual Property corresponds to THE OWNER, except in relation to those materials obtained under a license from third parties.

THE OWNER and its licensors retain at all times the Intellectual Property on the Web and on the different elements that compose it, individually considered, in all the copies that are made (whatever the support to which they are incorporated), granting on them only the rights of use that are described below. Any right that is not expressly assigned is understood to be reserved.

In addition to the above, THE OWNER is responsible for the selection, design of the structure and layout of the contents of the Web, as well as who has taken the initiative and assumed the risk of making substantial investments aimed at obtaining, digitization and presentation of the same, corresponding, therefore, the protection that article 12 and Title VIII of Book II of the Intellectual Property Law can grant on the website, considered as a database.

THE OWNER is also the sole owner of the design and graphic image of the Web, reserving the pertinent legal actions that may correspond against people who make imitations or unfair uses of it.

WEB CONTENT AND DOWNLOADS. PERMITTED AND PROHIBITED USES.

Allowed:

• Browsing the Web, that is, accessing and viewing it on a device, any temporary or accessory reproduction being authorized, provided that it is not voluntary and forms an integral and essential part of the technological process of transmission. Browsing through certain sections of the Web requires prior registration.
• Benefit (prior registration) of the services and advantages provided by THE OWNER through the Web to its users, under the conditions indicated expressly in the different sections.

It is strictly prohibited:

• Any operations regarding the Web, its contents, downloaded products and copies of all of them that are contrary to the Law, good customs and good faith.
• Any use outside of the personal and private sphere, especially those that have commercial or professional purposes, including the sending of advertising or messages and the collection and processing of third-party data.
• Any type of extraction, public communication and/or transmission , in whole or in part, by any means, outside the private scope of permitted use and, especially, its incorporation into any other work, including web pages, collections or databases. The publication in the media of materials that can be downloaded from the Press Room section is excepted from this prohibition.
• The removal, concealment or falsification of notices and warnings on the Intellectual or Industrial Property of the Web or any of the products provided through it.
• Operations and activities expressly prohibited in any other sections of these General Conditions and, in general, any that may harm the normal functioning of the Web , to other users or to any third party.

LINKS TO THE WEB

• The establishment of links and hyperlinks to the Web from other pages or websites is authorized, provided that they are not done in a way that harms the public image and brand of THE OWNER, of the Web or of any of the people and products referred to in it. In the establishment of links with the Web, the use of techniques that imply confusion about the identity and ownership of the contents, such as framing or others, is expressly prohibited.
• The establishment of links from pages or websites whose contents promote or advocate, directly or indirectly, any type of violence, discrimination, pornography or illegal activity. Likewise, the establishment of links for commercial purposes is expressly prohibited.

In the creation of links, the use of elements extracted from the Web is expressly prohibited, without the prior and express consent of THE OWNER

In no case can it be understood that the links to the Web from third-party pages or websites imply relations between THE OWNER and their owners, nor does it imply any endorsement, sponsorship or recommendation of THE OWNER about them, for which reason THE OWNER will not be responsible at all regarding its content and legality.

CONTENT AND USER BEHAVIOR

As a client or user of the Web, you undertake to make appropriate use of the contents and services offered through it and not to use them to:

1. Involve in illicit, illegal or contrary to good faith and public order activities.
2. Disseminate content or propaganda of a racist, xenophobic, pornographic nature, that advocates terrorism or that attacks against human rights.
3. Cause damage to the physical and logical systems of THE OWNER, its suppliers or third parties, introduce or spread computer viruses on the network or any other physical or logical systems that are susceptible of causing the aforementioned damage.
4. Disseminate content that threatens the image and reputation of THE OWNER or third parties.
5. Attempt against the rights of Intellectual, Industrial, image, honor or others that correspond to THE OWNER or third parties.

THE OWNER will have full freedom of decision on whether the collaborations and messages are finally published on the Web or not, being empowered to withdraw them when it deems appropriate.

Violation of any of the rules contained in these Terms of Use and especially, of the provisions of this clause, will entitle THE OWNER to immediately terminate you as a user or subscriber of the Web.

PAYMENT METHOD

The forms of payment accepted in the online store are:

• Credit card
• Bank transfer
• Paypal

SHIPPING METHODS

The shipping methods available in the online store are:

• Other methods

DELIVERY TIMES

The delivery time for shipments made through the online store are:

• National: 3-5 days
• EU member countries: 7-9 days
• Non-EU countries: 9-10 days
• America, Asia...: it depends on the transport (maritime or air), its departures, etc.

RIGHT OF WITHDRAWAL

In accordance with the provisions of art. 44 of Law 7/1996, of January 15, on Retail Trade Regulation, the client will have the right to revoke the requested order within a period of seven days after receiving it, prior communication to info@oxyhtech.com

You can execute the right of withdrawal and return the product within the period enabled for the following reasons:

1. When the chosen product does not meet the customer's needs: if you decide to exercise the right of withdrawal in this case, the customer must repackage the product in its original condition and will have to assume the return costs and the damage suffered by the customer. product, merchandise or packaging. Once the return package is received, we will verify its status and as soon as we verify that both the returned items, as well as any accessories, samples, promotional gifts and documentation, are complete and in perfect condition, we will send the customer an email to notify you of the approval or rejection of your refund. 75% of the amount of the product, reserving the remaining 25% for handling, verification, relocation in the warehouse, administrative management, shipping costs and loss of value. Products made to measure or that are manufactured for a specific use or at the express request of the client, the right of withdrawal cannot be exercised, not even in those products where the client is specifically specified.

2. When the product is delivered damaged: the incident will be reported to the manufacturer immediately to make the change or repair the fault immediately and at no cost to the customer. It will not be considered a manufacturing defect when the breakdown occurs from the same day the machine is received, in which case the warranty would only cover the damaged part as detailed in the warranties section.

The customer will be responsible for ensuring that both the product and its packaging arrive in perfect condition, making it necessary to pack the items properly, in order to avoid possible deterioration during transport.

The refund will be processed through the same means of payment used by the customer for the initial transaction.

We reserve the right to withhold reimbursement until we have received the products or until the customer has presented proof of their return, depending on which condition is met first.

We will not refund if the product has been used.

LEGAL GUARANTEE

In the event that the customer receives a wrong or damaged product, or in the event of loss or damage to products by the transport company, the customer may request their return and/or replacement, within 24 hours. since its delivery. IMPORTANT: In the event of receiving damaged products, write them down on the delivery note. In this case, we promise to assume the return shipping costs, we will take care of collecting the defective product and/or replace the missing product with another identical product at no additional cost to the customer.

In general, the legal guarantee of the products is two years from their delivery.

The user or client has two months to communicate any lack of conformity that could be seen in the product. In any case, those manifested after the first six months have passed, will not be presumed as factory defects.

WITHDRAWAL FORM

(You should only fill in and send this form if you wish to withdraw from the contract or contracted service).

• For the attention of (here you must insert the name of the company, full address and, if available, the telephone number, fax and email):
• I hereby I/we inform you (*) that I withdraw from my/we withdraw from our(*) contract for the sale of the following good/provision of the following service(*).
• Ordered on/requested on the day(*).
• Name and address of the consumer and user or consumers and users.
• Date and signature of the consumer and user or consumers and users.

CANCELLATIONS

The client or user may cancel their order, as long as it has not left our warehouses. In this case, you must contact the OWNER through the email info@oxyhtech.com or the Customer Service channels, communicating your identification data and order reference number.

In case of cancellations, the amounts previously paid by the user or client will be refunded, through the same means used for the initial transaction.

CUSTOMER SERVICE

The customer may cancel the order without charge and without giving any reason, and should contact customer service as soon as possible by phone: +34 948597449 or through the following email address: info@oxyhtech.com, whose opening hours are: Winter: Monday to Thursday from 9am to 2pm and from 4pm to 7pm. Fridays from 8:15 a.m. // Summer hours: Monday to Friday from 8:00 a.m. to 3:00 p.m.

If the order has not left our warehouses, we will cancel it without problem, but if the order is already on its way, we will have to wait to receive it back and once the receipt of the order has been confirmed, the amount of the product will be refunded less the shipping costs and the return will be carried out in the same form of payment used in the purchase.

DATA PROTECTION

The information or personal data that you provide us will be treated in accordance with the provisions of the Privacy Policy. By using this website, you consent to the processing of said information and data and declare that all the information or data you provide us is true and corresponds to reality.

MODIFICATIONS

THE OWNER reserves the right to make, without prior notice, the modifications it deems appropriate on the Web, being able to change, delete or add both the contents and services provided through it, as well as the way in which that they appear presented or located.

Although THE OWNER will make its best efforts to keep the information contained on the Web updated and free of errors, it does not offer any guarantee regarding its accuracy and updating. Nor is the obtaining of any specific result or purpose guaranteed, so that access to and use of the Web is the sole responsibility of users and customers.

LEGAL ACTIONS

THE OWNER will pursue the breach of these Conditions of Use, as well as any improper use of the Web or its contents, infringements of the rights that correspond to it or its licensors, especially those of Intellectual and Industrial Property, exercising all actions, civil and criminal, that may correspond to it by law.

OUT-OF-COURT RESOLUTION OF CONFLICTS

Likewise, in the terms contained in article 14 of EU Regulation 524/2013, on the resolution of consumer disputes, a direct link is provided to the online dispute resolution platform: https://ec.europa.eu/consumers/odr/main/index.cfm

APPLICABLE LAW AND JURISDICTION

For any controversy or conflict that may arise, derived from these terms or conditions, Spanish Law will apply. The resolution of judicial conflicts will be submitted to the jurisdiction of the Courts and Tribunals of the domicile of the user or client.

REV: 20.3009